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FAQs

Why do ListenClear devices cost so much less than other hearing aids I’ve used or seen?

At ListenClear we manufacture all of our hearing aids so we’re able to sell our products directly to our customer with our factory direct prices. In addition, ListenClear hearing aids do not require any tests or fitting which saves you more money and time without all the trips to a specialist.

I’m not very tech-savvy, how am I supposed to handle operating this device?

At ListenClear, we pride ourselves on our product’s ease of use. Right out of the box, you’re ready to start hearing better. And if you are having any difficulties, contact our expert team of hearing support specialists!

Is this device going to be noticeable in my ear?

We call them virtually invisible for a reason! ListenClear hearing aids are designed to be very small and discreet, weighing about as much as a dime.

Why is my device making a whistling noise? A strange beep? Other strange sounds?

First, consult the User Guide that’s enclosed with the device. Our User Guide is full of thorough operating info, troubleshooting hints, caring tips and was created to help our most tech-UNsavvy users navigate their device easily. Can’t find your User Guide, borrow ours. If you’re still having trouble, get in touch with our hearing speclialists and we’ll help walk you through your questions.

What if my device isn’t working?

We proudly stand behind our hearing aids, but in the event of any unforeseen defects, our one-year limited warranty and optional universal coverage warrenty (at the time of purchase) has you covered. Contact ListenClear if you experience any issues and we will help guide you through any quick fixes. If your device requires more than a phone conversation, we will help do everything we can to correct the problem and get your hearing back where it belongs.

One size fits all? How?

Our devices come with different-sized tips to help you find your perfect fit. If you need to change your tips, no problem we’ve got plenty of other sizes for you.

Do I wear my hearing aids all the time?

We recommend starting slow with your hearing aids and building up use over time. Start with different situations like crowded restaurants and quiet moments and pretty soon you’ll find your rhythm. NOTE: always remove your hearing device at night and open the Battery Compartment Door to preserve your battery’s life.

Can I wear the device in the shower? Pool? Rainstorm?

Our hearing aids are water resistant but not waterproof and should be removed before any situations that might compromise the internal technology and cause the hearing aid to not function properly.

Can I use it while on the phone?

Absolutely. You may need to adjust your phone’s angle to avoid some minor feedback, but you’ll find the right spot and pretty soon it will all be second nature.

I have more questions.

Our trained hearing support specialists are always here to assist you! Click here to find out how to get in touch with our team.

Policies

Shipping

All ListenClear hearing aids ship using domestic ground service (5-7 business days) at no charge. Accessories are shipped via US mail or ground service for $5.95 per order. Special orders may have an extra charge. Please ask your ListenClear customer service representative for details.

Returns

Devices may be returned for a full credit within 30 days from the date of purchase. Simply contact ListenClear and a Customer Support Specialist will gladly take care of you. We’ll send you a return material authorization number (RMA) and a pre-paid shipping label so you’ll incur no additional shipping charges.

Warranty

Original Warranty

All ListenClear sound processors and receiver units carry a 1-year warranty from the date of purchase that covers defects in materials and workmanship. Physical damage and water damage are not covered by this warranty

Universal Warranty

Our Universal Warranty is also available for a period of 2 years for an additional $5 per unit, per month. ListenClear will replace your lost or damaged sound processor. A $75 deductible applies per unit claim.

Clean and Check Service

If you feel that your device might be in need of an evaluation and a good thorough cleaning, we’ll perform that service for a flat fee of $50.00. If it requires repair, our prevailing flat $75 charge will apply.

Have any questions or need more help?

Speak with a ListenClear hearing support specialist today!

If you have any questions or if you need any assistance, please feel free to give us a call or to send us a message!

To order now call:

1-888-895-1162

For customer support call:

1-888-320-0424

Mon-Fri: 9am-7pm ET

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