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TV Streamer Troubleshooting

TV Streamer Troubleshooting

Below are some common issues and solutions that may arise with your ListenClear TV Streamer. If you are still experiencing issues after trying the solutions we’ve listed, click the button below to download our comprehensive troubleshooting guide. If you’re still experiencing issues, please contact our Customer Support team.

Streamer won’t turn ON
  1. Make sure the power cord is connected to a good power source.
Low volume
  1. Check to make sure that a blue light on the TV Streamer is present to indicate that an audio signal is indeed being broadcast.
  2. Press the Volume Up button on the TV Streamer for the desired volume.
  3. Then, adjust the volume of the hearing aids using either the Remote or Mobile App to further fine-tune the volume of TV Streaming.
High volume, or too much static (Distortion)
  1. Check to make sure that a blue light on the TV Streamer is present to indicate that an audio signal is indeed being broadcast.
  2. Press the Volume Down button on the TV Streamer for the desired volume.
  3. Then, adjust the volume of the hearing aids using either the Remote or Mobile App to further fine-tune the volume of TV Streaming.
Hearing aids are not in the TV Streaming program
  1. Either push the button on the hearing aids, use the remote, or the mobile app to change the hearing aid program to TV Streaming.
  2. An audio indicator in the hearing aids will say, “TV Streaming,” when they have activated the TV Streaming program.
Rapid Audio Static/Ticking
  1. Refer to the installation instructions for proper installation.
  2. A blue light indicates that an audio signal is being broadcast by the TV Streamer.
  3. NOTE: The TV Streamer works best with 2-channel stereo (PCM) and is not compatible with Dolby or DTS (Surround Sound) audio signal. Please follow the steps of How to Turn OFF Dolby, DTS (Surround Sound) listed in the comprehensive troubleshooting guide (download button for this guide is at the top of the page).
  4. Refer to the expert on the team.
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